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Posts Tagged ‘Support’

Video Testimonials for Foswiki from community members

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The Foswiki community summit last year was a big success. A lot of participants founded an association and had a lot of fun. Some of them talked to me on the camera. Hear and see what they had to say about foswiki:

http://www.youtube.com/view_play_list?p=62E3314371503C9D

mseibert Promo , , , , , ,

See the Foswiki-Mailing-list-discussions online and subscribe

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When I heard Crawford Currie say

“The beauty of open source software is choice.”

I finally understood, why it is not that bad, that installing and configuring Foswiki sometimes seems hard for novices. But as you can choose between so much features and directions in Foswiki communication and guidance is important for new users. We offer preconfigured virtual machines for a first test in our download section. But as soon as you natively install Foswiki on your server you want to talk to somebody.

Foswiki offers multiple approaches to get help with the software:

  1. You can use our live Chat over IRC. You do not need any technical skills. Chatting works over the browser.
  2. You can call one of our skilled consultants, who will walk you through the whole wiki project with ease. These services are provided for money in most cases. :-D
  3. You can ask a question over Twitter to our user @foswiki.
  4. Or you can send us an email and get your answer via mail.

Contact us via email through our Mailing lists

This mail contact over our Foswiki mailing lists on SourceForge should be the main issue of this blog post. If you send an email to foswiki-discuss@lists.sourceforge.net it will be forwarded to all active list members and they will discuss it with you. It is a public discussion list.

At http://n2.nabble.com/Foswiki-f2555947.html you can find a web based forum application for our Foswiki-mailing list, that also gives access to this mailing list. You can use the web front end or subscribe to a RSS feed for new threads or a RSS feed for new messages.

Add your picture to the Nabble-online forum now!

If you are a regular poster on the mailing list, please help new Foswiki users to get a better impression of our community by providing your own picture in the Nabble-forum-software by registering there. Thank you!

And if you are new to Foswiki:

Do not forget, that we care about you and your problems. Choose any channel and ask whatever you want. We will help you!

mseibert Support , , , , , , , ,

Please vote for Foswiki on SourceForge in 30 seconds

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Foswiki would like to win this year’s SourceForge Community Choice award. Will you help with your vote? (Choose last category) – http://tr.im/lz9t

The awards program allows the community to recognize open source software projects that are built with the highest quality, creativity and ingenuity.

“These awards showcase innovators who work together to create something new and fantastic,” said Ross Turk, SourceForge Director of Community. “Unlike most award programs, we don’t have a panel of experts choosing our finalists because we want the open source community to tell us, first hand, what the most exciting projects are. That’s why we need your nominations!”

Nominations will be accepted until May 29th, and the ten projects with the most nominations in each category will become finalists.

It does not take more than 30 seconds:
1. Open the link http://tr.im/lz9t
2. Choose last cateogory “Change everything”
3. Type in your mail address
4. Confirm mail address from your mail account

Thanks for supporting this effort. Click here to support Foswiki now.

mseibert Support , , ,

Live Support from Foswiki-Users: Chat with Eugen Mayer and others

March 16th, 2009
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Foswiki offers all users a free live support over the IRC chat protocol. We have on the average about 35 community members online, that help each other with the Foswiki-development and support new users, that have questions about Foswiki.

The benefits of Foswiki’s live support over IRC

  • Get answers on your Foswiki-questions in real time.
  • Meet the core developers online and talk to them.
  • Find out about new developments in a conversation.
  • Fix problems and optimize your Foswiki configuration for free with our users.
  • Meet our best developers and get in contact.
  • Find out what makes the Foswiki community so special and attractive.
Who is there?
The most active IRC supporters are:

If you want to meet Eugen Mayer, Sven Dowideit, Olivier Raginel (Babar), Crawford Currie (CDot), Will Norris, Kenneth Lavrsen or Arthur Clemens, then you should definitely look in our IRC channel. If you refer to our IRC statistics, you will see, that we can offer a 24-hour-support.

Whenever you have a question, the community will be there for you. More than 350 users used our IRC chat during the last 3 months.

Do you want to see, what we are talking about? Check the IRC logs, that are provided by courtesy of Colas Nahaboo. You can read through more than 110701 lines of chat conversations. Take your time. :-)

How do you start an IRC chat?

Chatting over IRC is very easy. There is a huge number of IRC software clients for your computer. But even without a software, you can easily chat with the foswiki community members over your web browser.

See our IRC help page on www.foswiki.org for more information on how to chat with us.

We are looking forward to help you online: live and for free.

mseibert Support , , , , , , , , , , , , , , ,